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mercantila.com Support Ticket - refund

mercantila.com Support Ticket

refund - 525427 order # Inbox X

Created By: colobeth's Picture colobeth Last Reply: Mercantila's Picture Mercantila
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: Mercantila Replies: 1
Product: 525427 order # Inbox X

This is my order number #525427 I am K Robinson. I ordered a platform bed, which I have and it is fine.
PROBLEM: I have a refund of $90 from the order and no one will answer my calls. They have sent numerous emails that says, Yes, you should have your refund. It only takes 2-6 days,,but it has been 1 month!! Please send me my refund. I am just an older lady on disability. I even like my bed frame!


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Mercantila says: (8 years ago)
 0
Hello,

I apologize for the delay. The $90 has been refunded to your credit card and you should expect to see that on your statement in the next 1-3 business days depending on your credit card company.

I apologize for the mistake! If there is anything else I can do to help please let me know.

Regards,
Kelly




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