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mercantila.com Complaint - Poor Service and Replacement
mercantila.com Complaint

mercantila.com Complaint

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Poor Service and Replacement


Home bar purchased online and received it with cracked granite top. replacement effort is in its5th Month and I was told it would not be replaced before Jan 25, 2010. Correspondence is not answered, totally frustrating to contact them. I will NEVER buy anything from these folks again nor do I receommend anyone go through what I have in dealing with this company.


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Comments


Mercantila says: (9 years ago)
 0
Hello,

My name is Kelly, a Customer Service Manager at Mercantila. I sincerely apologize for the experience that you have had with Mercantila. I know that you are frustrated and I wish that it could have been resolved in a more timely manner. We are making many changes to create an improved customer experience, including ensuring we ship all products on-time, respond to customer inquires within 24 hours, on-shoring our call center and providing them with tools and training to help customers such as yourself.

Regarding your order, I am very sorry that you have not gotten resolution on the damaged shipment of your home bar. Unfortunately, I am unable to locate your order, so if you would please reply back to escalations@mercantila-inc.com I will personally ensure that your issues are resolved.

I hope that you will accept our sincerest apologies. We are doing everything possible to ensure that this does not happen again. We appreciate the feedback so we can address these issues and move forward.

Thank you,

Kelly






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