Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
mercantila.com Complaint - BUYERS BEWARE!!!
mercantila.com Complaint

mercantila.com Complaint

ADVERTISEMENT

BUYERS BEWARE!!!


YOU HAVE 15 MINUTES, THAT'S RIGHT, THEIR CANCELLATION POLICY STATES THAT YOU HAVE 15 MINUTES TO CANCEL YOUR ORDER. ORDERED A COMPUTER DESK AT 2PM ON SUNDAY AND TRIED TO CANCEL AT 9:15 AM ON MONDAY, ALL TO NO AVAIL! NOW I HAVE TO PAY FOR 25% RESTOCKING AND SHIPPING BOTH WAYS, FOR A $240 LOSS ON A DESK I DON'T WANT. WILL NEVER, NEVER ORDER FROM THIS SHADY, UNETHICAL COMPANY AGAIN!


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to mercantila.com
SUBMIT a ticket
for mercantila.com
WATCH videos
for mercantila.com
More mercantila.com Reviews and Complaints MORE reviews and complaints
for mercantila.com

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


Mercantila says: (8 years ago)
 0
Hello DDREWH,

I sincerely apologize that we were unable to cancel your order in time. Once we receive payment we start the shipping process immediately. While we do our best to make sure orders can be canceled or modified, sometimes orders ship before a request can be completed.

I was unable to locate your order based on the information you have provided, if you could please let me know more about your order by e-mailing us at escalations@mercantila-inc.com I would be happy to hear more about your order and personally make sure that any issues with your order are resolved to your satisfaction.

I look forward to hearing from you, and I hope you will accept my sincerest apologies on behalf of me and the rest of Mercantila. We take your feedback very much to heart, and we are doing everything possible to ensure this does not happen again.

Thank you,
Kelly






login with Facebook and share your reviews

More mercantila.com reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team