Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
mercantila.com Complaint - BOB Jogging Stroller - Mercantila
mercantila.com Complaint

mercantila.com Complaint


BOB Jogging Stroller - Mercantila

I ordered a jogging stroller on October 29, 2012. Shortly afterwards, I received an email that said it wouldn't be shipped until November 12,2012 which was one day after the race that I needed it for. So I immediately called and cancelled the order. On 10/31 I received notification that the order was being processed for cancellation. on 11/8 I received a notification that the order was completely cancelled and a refund was being issued that could take up to 3-5 business days. On 11/16 I submitted a ticket regarding the refund, never heard anything from customer service (within 24-48 hrs they're supposed to get back with you.) Called 11/20 and a representative submitted an "escalated ticket" with the promise that someone would get back to me again within 24-48hrs. No contact. Called again 11/28 and received the same information, I asked to speak with a supervisor, the representative said he was a customer service supervisor... I'm now going through my credit card company to dispute the charges, this is ridiculous!! I don't mind waiting for a refund7-10 business days but I've now been dealing with this for a month. I wish I would have researched this company before ordering.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to mercantila.com
SUBMIT a ticket
for mercantila.com
WATCH videos
for mercantila.com
More mercantila.com Reviews and Complaints MORE reviews and complaints
for mercantila.com


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More mercantila.com reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team